If there is a tick next to your connection, your Sky Q Mini box instead of your main Sky Q box may be the source of the issue. If you are watching live TV on your Sky Q mini box and you notice any problem warnings related to connection while you are watching, you will not be able to upgrade the box to the most recent software version. The Sky Q Mini box will update itself automatically whenever the Sky Q main box is updated however, in order for it to be able to get the update, it must be linked to the Sky Q main box. Follow the on-screen instructions to get set back up. When the update has been completed, you will need to press the Standby button on your remote in order to restart your Sky Q box with the latest version installed. To check the update progress, go back to “Software Version” and highlight it. If you were already up to date, you’ll get a notification. Your Sky Q box will now download the latest update. Click “Setup” and then “Software Download”.Go back to settings and this time select “System Info” and then “Software Version”.Go to your Sky Q box settings and click “Status” to ensure there is a tick next to “Satellite Signal”.

If, for whatever reason, your Sky Q box did not update automatically, you can update it yourself by following these steps:

Your Sky Q box will update automatically in the background while it is in use, so unless your box happened to be powered off during a scheduled update, you shouldn’t have to do anything manually.

In order to keep your Sky Q box functioning as intended, you need to keep it updated, which is easy enough to do but needs to be done properly. Sky Q introduces a revamped user interface, compatibility for 4K video, smart methods for watching shows on numerous devices, a tonne of on-demand material, and a box capable of simultaneously recording six channels.

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